Configuring softkey sets

Last Updated : Apr 17, 2026 |
Prolog information
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Use this procedure to configure custom Softkey sets for each call appearance and state.
  1. Log in to the web interface.
  2. In the navigation pane, click Softkey sets.
  3. Select one of the following tabs: Call Appearance tab.
  4. If you are using an Open SIP environment, BLF and SCA/BCA/BLA tabs are enabled and you can select one of them. If you are using Avaya Aura®, these tabs are disabled.
  5. In the the selected tab, configure the following states:
    • Active
    • Active Page Target: this state is available in SCA tab.
    • Idle
    • Outgoing
    • Incoming Visual
    • Incoming
    • Dialing: this state is available in CA SCA/BCA/BLA tabs.
    • Dialtone: this state is available in CA SCA/BCA/BLA tabs.
    • Transfer Dialing: this state is available in CA SCA/BCA/BLA tabs.
    • Transfer Outgoing: this state is available in CA SCA/BCA/BLA tabs.
    • Transfer Consult: this state is available in CA SCA/BCA/BLA tabs.
    • Conference Dialing : this state is available in CA SCA/BCA/BLA tabs.
    • Conference Active : this state is available in CA SCA/BCA/BLA tabs.
    • Conference Outgoing : this state is available in CA SCA/BCA/BLA tabs.
    • Conference Consult : this state is available in CA SCA/BCA/BLA tabs.
    • Held: this state is available in SCA/BCA/BLA tab.
    • Remote Held: this state is available in SCA/BCA/BLA tab.
    • Remote Active: this state is available in SCA/BCA/BLA tab.
  6. For each state, configure the following fields for each call appearance:
    • Type
    • Action
    • Label
    • Override
    • Attribute 1: This field is available only for Incoming and Incoming Visual states.
  7. Click one of the following:
    • Save: To save the changes.
    • Reset to Default: To revert to the default values.
    STEP RESULT:
    You can revert to default values for each state separately, using the Reset to Default in each state tab, or for all states at once, using the Reset to Default in CA or BLF tab.
Related information
Configuring the phone using the web interface
Deleting SoftkeySoftkey sets field description