Selection of a higher priority line after ending a call

Last Updated : Apr 17, 2026 |
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You can configure the phone to allow users to select a priority line after ending an active call.
When the feature is enabled, the selected Call Appearance (CA) remains prioritized after ending a call. The new call is received or initiated on the same CA. The prioritized line remains highlighted on the user phone screen. The user can manually switch to another line.
When the feature is disabled, after an active call ends, the CA is automatically switched to another line. The following priority order applies:
  • The line with an active call.
  • The line with the most recently held call or conference call.
  • The line with the most recently held conference call.
  • The first available line on the Phone screen.
You can configure this feature through the web interface or through the 46xxsettings.txt file.
This feature is not supported in CCMS environment.
Note:
Avaya J129 IP Phone does not support this feature.
Related information
Feature and application configuration
Selection of a priority line after ending a call parameterConfiguring Keep current CA using the web interface