Depending on the requirement, you can configure the following settings:
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Automatically answer an auto intercom call: You can enable Auto-answer all calls or Auto-answer intercom calls feature for the phone to auto-answer an intercom call.
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Automatically mute an auto intercom call: You can enable the Auto-mute intercom call feature in Avaya Aura® Communication Manager R10.1.2 and later. The phone auto-mutes an intercom call when it is auto-answered. The users can unmute the call to speak to the caller.
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Call log type of auto intercom calls: You can configure the call log type of the auto-answered auto-muted intercom call with the phone web interface, the 46xxsettings.txt file, or Avaya Aura® Device Services (AADS). You can configure the phone to log the call as answered for a specific user action. For any other user action, the phone logs the call as missed.
You can configure one of the following as the required user action for the phone to log the call as answered:
The default value to log the call as answered is to press the Mute button.
Note:
When the user does not perform the required action, the phone logs such calls as missed. However, the phone converts these Missed calls as Answered calls in the following scenarios if the Offline call log feature is active:
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The user logs in to any new device with the same user credentials.
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The user logs out and logs in back with the same user credentials.
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The phone reboots.
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The phone displays the Acquiring Service screen.
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You add a new Multiple Device Access (MDA) device to the existing MDA user account.
For more information about the Auto intercom feature settings, see
Avaya Aura® Communication Manager Feature Description and Implementation on the
Avaya support site.
