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Installing and Administering Avaya J100 Series SIP IP Phones in Avaya Aura®
Table of Contents
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Notices
Introduction
Purpose
Change history
Avaya J100 Series IP Phones overview
J100 Series IP Phone models
Secondary display
Wi-Fi Module
Hardware specifications
Power specifications
Supported codecs
Initial setup and connectivity
Initial setup checklist
Installing the wireless module
Wall mounting Avaya J100 Series IP Phones
Wall mounting Avaya J100 Expansion Module
Wireless Module configuration
Configuring Wi-Fi using phone UI
Connecting to a hidden Wi-Fi network
Forgetting a Wi-Fi network
Software installation
Identifying the device type during phone boot-up
Automatic phone provisioning
Automatic phone provisioning using Device Enrollment Services
Entering the provisioning details
Provisioning server mutual authentication support
Disabling DES
Manual phone provisioning
Hardware and software prerequisites
Hardware prerequisites
Software prerequisites
Administration methods
Precedence of administration methods
Diagram: Phone deployment process
Diagram: IP phone setup
Installation checklist without DES
Avaya Aura® System Manager user profile worksheet
Downloading and saving the software
Software distribution package
Modifying the settings file
Phone initialization
Servers, VLAN, and IP configuration
Server configuration
Provisioning Server configuration
Setting up a provisioning server
Secondary provisioning server
Configuring a secondary provisioning server using the Administration menu
Configuring a secondary provisioning server using the web UI
Secondary provisioning server configuration
DHCP server configuration
Setting up a DHCP server
Configuration through DHCP
DHCP Site Specific Option
DHCP options
DHCP vendor-specific option
Extending use of DHCP lease
Parameter configuration through DHCP
Configuration through LLDP
LLDPDU transmitted by the phones
TLV impact on system parameter values
SNTP server configuration
SNTP Parameters
Virtual LAN (VLAN)
VLAN separation
VLAN separation modes
Configuring an external switch port
Exceptions to the VLAN forwarding rules
Special considerations
VLAN parameters
Gratuitous ARP
Enabling gratuitous ARP using the web interface
Gratuitous ARP configuration parameter
TCP and UDP ports
Received packets (destination = SIP phone)
Transmitted packets (source = SIP phone)
IPv4 and IPv6
Configuring IPv4 from the phone menu
Configuring IPv4 from the web interface
IPv6 configuration
Configuring IPv6 from the phone menu
Configuring IPv6 from the web interface
Configuring a DHCP server in the dual and IPv6-only environments
IPv6 limitations
DNS resolution for SIP controller
Microsoft® Exchange account integration
Exchange field descriptions
Microsoft Exchange account integration configuration parameters
Avaya Aura configuration for phones
SIP phone administration on Communication Manager
SIP phone administration on Session Manager
Personal Profile Manager
Avaya Aura® Device Services
Configuring the Avaya Aura® Device Services URL using the web interface
Configuring the Avaya Aura® Device Services URL using the admin menu
Avaya Aura® Device Services configuration parameter
Controllers
Administering emergency numbers
Single sign-on, phone lock, and guest login
Single sign-on login
SSO mode configuration parameter
Configuring the SSO mode using the web interface
Locking and unlocking the phone
Phone lock configuration for Incoming calls
Phone lock configuration parameter
Customize Help information for the Single sign-on feature
Configuration parameters to customize Single sign-on feature help information
Guest Login
Guest user SSO login
Guest Login configuration
Phone configuration
Configuring the phone using Administration menu
Accessing the Admin menu during phone startup
Administration menu parameters
Accessing the Admin menu after log in
Accessing the Ethernet IPv4 settings
IP configuration field description
Signaling protocol
Updating the signaling protocol
Parameters for signaling protocol
Setting the Ethernet interface control
Group identifier
Setting the group identifier
Setting the dial plan
Administering enhanced local dialing
Configuring SIP settings
Restarting the phone
Setting Site Specific Option Number (SSON)
Viewing the Administration configuration
VIEW field description
Checking the phone update status
Checking the phone update policy
IEEE 802.1X overview
Configuration parameter to automatically enable 802.1X supplicant
Automatically enabling 802.1X supplicant using the web interface
Setting the 802.1x operational mode
802.1X operational mode settings
Updating phone settings and firmware
Resetting system values
Configuring the phone using the web interface
Enabling access to web interface of the phone
Enabling access to the web interface through the Administration menu of the phone
Disabling the web UI through the phone
Web interface access through the settings file
Viewing IP address of the phone
Logging in to the phone web interface
Logging out of the phone web interface
Password for the phone web interface
Changing the default phone web interface password
Web interface screen layout
Changing the phone web interface password
Viewing the status of the phone configuration
Status field description
Configuring network settings
Network settings field description
Configuring IP settings
Ethernet settings field descriptions
Configuring QoS settings
QoS field descriptions
Configuring Web Server settings
Web server field descriptions
Configuring SIP settings
SIP settings field descriptions
Assigning Codec Priority
Configuring Settings
Settings field descriptions
Configuring management settings
Management settings field descriptions
Changing the password of the phone Administrator menu
Configuring Environment Settings
Configuring Background and Screen Saver of the Phone
Background Image and Screen Saver field description
Configuring Calendar of the phone
Exchange field descriptions
Configuring Multicast Paging
Multicast Paging field description
Setting Pre-configuration of keys
Pre-configuration fields
Configuring softkey sets
Deleting Softkey
Softkey sets field description
Restarting your phone through web interface
Resetting the phone to Default
Configuring the phone using the settings file
Contents of the settings file
Modifying the Settings file
Administering display language optionsPhone display language
Customization modes
Always Favorites on Button Module
Customization parameters
Pre-configuration of keys
Pre-configuration of keys parameter
Phonekey Labels
Viewing PHONEKEYLIST parameter details
Keys customization restoration
Soft key configuration
Configuration of soft key parameter for primary call appearance state
Feature and application configuration
Application configuration
Calendar
Calendar configuration
Contacts list
Contacts list configuration
PPM contacts search blocking
Using the web interface to configure PPM contacts search blocking
Recents
Call log
Configuring the call log parameters using the web interface
Recents configuration
Agent Greeting
Agent Greeting parameters
Feature configuration
Automatic Callback
Automatic Callback configuration
Active call shortcut keys
Active call shortcut keys configuration
Automatically initiate a call to the highlighted number
Configuring Call on off-hook parameters using the web interface
Configuring parameter to enable Call on off-hook
Avaya Spaces Calendar integration
Avaya Spaces configuration parameters
Configuring Avaya Spaces Calendar integration by using the web interface
Busy Indicator
Busy Indicator configuration parameters
Configuring Busy indicator LED profile using the web interface
Configuring Busy Indicator Display Mode using the web interface
Call decline policy
Call Decline parameters
Configuring Call Decline policy using the web interface
Call Forward
Configuring Call forwarding using the phone web interface
Call Pickup
Call Park
Configuring parking lot display time using the web UI
Parking lot display time configuration
Calling party number blocking
Calling party number unblocking
Call recording
Call recording parameters
Caller ID validation
Caller ID validation configuration
Configuring caller ID validation from the web interface
Date and time configuration
Date and time configuration parameters
Configuring date and time
Configuring date and time
Digit mapping
Digit mapping parameters
Display Mode
Display Mode configuration
Using the web interface to configure the Display Mode
Downloadable directory
Downloadable directory parameter
Updating and uploading the directory contacts
Enable or disable the incoming call popup
Configuring parameter to enable the incoming call popup
Disabling incoming call popup using the web interface
Enable access to restart the phone
Configuring parameter to enable the restart of the phone
Enabling access to restart the phone using the web interface
Enable edit dialing from Call Log
Configuring a parameter to enable the edit dialing from call log
Enabling edit dialing from the call log using the web interface
Hidden Wi-Fi network
Configuring parameter to enable the hidden Wi-Fi network
Enabling the hidden Wi-Fi network using web interface
Enterprise directory
Enterprise directory configuration
Configuring the AADS contact URL using the web interface
Configuring contacts search mode using web interface
Extension to Cellular
Exclusion
Feature target selection
Configuring feature target selection using web interface
Feature target selection parameters
Force HTTP/HTTPS provisioning server credentials
Force HTTP/HTTPS server credentials parameters
Hotline
Configuring Hotline Number using the web interface
Hotline Number configuration parameter
Hunt Group Busy Position
Configuring Hunt Group Busy LED states
Hunt Group Busy LED configuration parameter
Intercom
Auto intercom feature settings
Enabling auto-intercom call log mode using the web interface
Configuring parameter to enable auto-intercom call log mode
Selection of a higher priority line after ending a call
Selection of a priority line after ending a call parameter
Configuring Keep current CA using the web interface
Long-term acoustic protection
Long-term acoustic exposure protection parameter
Limit Number of Concurrent Calls
LNCC Custom Call Log configuration parameter
Configuring the LNCC Custom Call Log using web interface
LDAP Directory
Configuration of Binding to an LDAP server
LDAP Directory configuration
Enable LDAP search result filtering
Configuring a parameter to enable LDAP search result filtering
Enabling LDAP search result filtering
Enabling caller ID from an LDAP server
Enabling the display of caller ID from LDAP using the web interface
Caller ID from LDAP configuration parameters
Multiple Device Access
Multi Device Access operation in dual-stack mode
Shared Control
Shared Control prompt
Configuring parameters to enable Shared Control Prompt
Enabling Shared Control prompt
Multiple Level Precedence and Preemption
MLPP configuration
Multicast Paging
Multicast Paging configuration
Malicious call tracing
No Hold Conference
Nomadic Emergency Services
Nomadic emergency services configuration parameter
Configuring Nomadic Emergency Services using the web interface
Configuring the Server URL
Configuring the HELD Retry Timer
Configuring the HELD Periodic Timer
Night mode
Configuring Night mode using the phone web interface
Night mode configuration
Off-hook alert
Off-hook alert parameters
Presence
Configuring Presence using the web interface
Presence configuration
Prioritization of codecs
Prioritization of codecs configuration
Priority Calling
Priority Calling configuration
Push
Secure Push
Push configuration
Ringtones
Downloadable ringtones
Ringtone Parameters
Scrolling mode
Scrolling mode parameter
Scrolling mode limitations
Send All Calls
Configuring the SAC icon using the web interface
Parameter for configuring the SAC icon
Send-NN
Service Observe
Server-initiated Update
Team button
Team button configuration
Configuring Team button LED profile using the web interface
USB Headset
USB headset parameter
USB Flash drive
Connecting USB Flash drive
USB flash drive parameter
USB keyboard
USB keyboard parameter
Voicemail
Configuring voicemail by using the web interface
Voicemail configuration
WML browser
WML browser limitation
WML browser configuration
Whisper Page
Avaya J100 Expansion module
Expansion modules
JEM24 background and screen saver image configuration
Import background and screen saver images of JEM24
JEM24 background and screen saver image configuration parameters
Configuring JEM24 background and screen saver images by using web interface
Avaya J100 Expansion Module upgrade
Upgrading the expansion module
Security
Security overview
General security features
Phone access using the web UI
Resetting the web UI password
Web UI HTTP Server Certificate
Installing custom identity certificates for the web UI
Phone access using SSH
Time synchronization
Network security features
Certificate management
CA certificates
Public Certificate Authorities
Private Certificate Authorities
Device Enrolment Services (DES)
Provisioning server
J100 web UI
Trusted Certificate configuration parameters
TLS version
Server certificate validation
Trust on first use
OCSP trust certificates
Client Identity Certificates
PKCS#12
SCEP
Configuring RSA key length
Enhanced Enrollment
DES
Expiry Warning
Parameters for deleting multiple identity certificates
View installed phone certificates
Viewing the installed certificates using the web interface
FIPS mode
FIPS mode parameter
Application Security
SRTP
SRTCP
Data Privacy Controls Addendum
Purpose
Data categories containing personal data (PD)
Personal data human access controls
Personal data programmatic or API access controls
Personal data at rest encryption controls
Personal data in transit encryption controls
Personal data retention period controls
Personal data export controls and procedures
Personal data view, modify, delete controls and procedures
Personal data pseudonymization operations statement
Data privacy and secure data processing
Secure mode
Configuring secure mode parameter
Data privacy
Secure Syslog
Secure Syslog parameters
Geographical restrictions on encryption
Failover and survivability
Redundancy with IP phone and Avaya Aura®
Detection of connection loss
Failover to a backup proxy
Restoring the phone to the primary proxy
Proxy determination when the phone loses connection to the primary proxy
Simultaneous registration
Limitations during failover or failback
Preserved call
Limitations of call preservation
Limitations after a successful failover
Indications of redundancy
Supported non Avaya Aura® proxies for redundancy
Parameters for redundancy provisioning
Redundancy in a non-Avaya proxy environment
Backup and restore
User profile backup on Personal Profile Manager (PPM)
User profile parameters for backup
Maintenance
Boot logs
Viewing the boot logs
Setting event logging
Using the debug mode
Debugging
Debugging field descriptions
Capturing the phone network traffic
Capturing Live Logs of the phone using web interface
Generating phone reports
Copying phone reports to USB flash drive
Phone installation - best practices
Device upgrade process
Server-initiated Update
Periodic check for software and settings update
Periodic check of software and settings update configuration
Post installation checklist
Troubleshooting
Phone displays Acquiring Service screen
SLA Mon™ agent
Error handling and troubleshooting for certificate renewal
Resources
Documentation
Finding documents on the Avaya Support website
Avaya Documentation Center navigation
Viewing Avaya Mentor videos
Support
Customizable parameters
List of configuration parameters
List of Wi-Fi configuration parameters
Soft key parameter values
PHONEKEY parameter values
Nesting of WML elements
WML syntax specifications for Avaya J100 Series IP Phones
URI support
Cascading Style Sheet support
Public CA Certificates
Network progress tones overview
Home
Installing and Administering Avaya J100 Series SIP IP Phones in Avaya Aura®
Manual phone provisioning
Diagram: Phone deployment process
Diagram: Phone deployment process
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Last Updated :
Apr 17, 2026
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