Configuring Call Decline policy using the web interface

Last Updated : Apr 17, 2026 |
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You can set the Call Decline policy so the user can decline an incoming call with an audio message or a busy tone.
  1. Log in to the web interface.
  2. In the navigation pane, go to Settings.
  3. Select Feature access.
  4. In Call Decline policy, click one of the following:
    • Disabled (Default): You disable the Call Decline policy feature for the user. The Decline soft key does not appear on the phone screen for an incoming call.
    • 486 method: You enable the Call Decline policy for the user by setting this method. The call response of the 486 method is Busy Here, indicating the user is currently busy and unable to answer the call.
    • 603 method: You enable the Call Decline policy for the userby selecting this method. The call response of the 603 method is Decline, indicating the user has rejected the call.
Related information
Call decline policy