Call Forward

Last Updated : Apr 17, 2026 |
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With the Call Forward feature, users can divert incoming calls to another number. You must enable and configure the options for the user to use the Call Forward feature.
The phone supports the following call forwarding options:
  • Call Forward: Forwards all incoming calls to another number.
  • Call Forward Busy: Forwards incoming calls to another number if the phone line is busy.
  • Call Forward No Answer: Forwards incoming calls that are unanswered within a stipulated time to another number.
Enable and configure the Call Forward feature on Avaya Aura® Communication Manager. Depending on the user requirements, you can configure the call forwarding options. A user cannot have the Call Forwarding All Calls capability and the Call Forward Busy and No Answer capability active simultaneously.

Enhanced Call Forward

With the Enhanced Call Forward feature, the user can divert incoming calls to different numbers depending on the source. When you enable the feature, users can set the rules as per their requirements to forward the internal and external incoming calls. Or, you can configure internal and external phone numbers to the corresponding call forward types.
Enable and configure the Enhanced Call Forward feature on Avaya Aura® Communication Manager.
Related information
Feature and application configuration
Configuring Call forwarding using the phone web interface