With the Agent Greeting feature, call center agents can record customized messages and manually or automatically play them back to callers. Users can configure up to six greeting messages, each message up to 10 seconds long, and save them on the phone.

As an administrator, you can configure whether the phone deletes or keeps the messages when the agent logs out. You can also configure a backup location for the recorded messages using the following configuration parameter:

SET BRURI <server URL>

Agents can access and automatically download their messages when they log on to another phone.

Agent greeting is available on Avaya J169/J179 IP Phones and Avaya J189 IP Phones.