You can configure soft keys for various call appearances to activate in-call features. Users use these soft keys during a call, instead of entering digital codes.
You can create new soft keys with the default soft keys or replace the existing soft keys for the following call appearance states:
Primary appearance states:
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Active
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Idle
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Incoming
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Incoming visual
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Incoming ignore
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Held
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Outgoing
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Transfer
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Transfer Outgoing
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Transfer Dialing
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Transfer Consult
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Conference
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Conference Outgoing
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Conference Dialing
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Conference Consult
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Conference Active
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Dialtone
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Dialing
Note:
The call appearance state incoming visual is the incoming call pop-up, which the phone screen displays when a call initially appears on the phone.
In the call appearance state incoming, the phone's main home screen displays call alerting if the user doesn't answer the call immediately.
You can configure the soft keys using the phone web Interface or the 46xxsettings.txt file. You can configure up to 12 soft keys for each call appearance state. If you add more than 12 soft keys using the 46xxsettings.txt file, the first 12 soft keys are available for the users.
The set of in-call features and digital codes to activate these features depends on the server environment.
Note:
IP Office in CCMS mode does not support this feature.
