With the Malicious Call Tracing feature, the end user can track a malicious or threatening call. Activating Malicious Call Tracing (MCT Act) alerts a controller to begin call tracing and provide information for reporting this call. The administrator must set up the phone system to trace and track malicious calls and there should be an attendant or controlling user to oversee the trace.

This feature must be activated on the Avaya Aura® Communication Manager.