Installing and Administering Avaya J100 Series SIP IP Phones in Avaya AuraÂ®

Resetting system values

Last Updated : Apr 17, 2026 |

Installing and Administering Avaya J100 Series SIP IP Phones in Avaya AuraÂ®
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Resetting system values
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Use this procedure to reset all system initialization values to the application software default values.

Caution:

This procedure erases all static information, without any possibility of recovering the data.

Press Admin menuAdministration.
In the Access code field, enter the admin menu password.
Press Enter.
Select Reset to defaults.
Press Reset when the phone prompts for confirmation.
ADDITIONAL INFORMATION:
The phone resets from the beginning of registration, which might take a few minutes. The phone resets all settings to the defaults except user data stored remotely. For example: user data stored in PPM or on an external server specified by USER_STORE_URI parameter.

After reset, the phone displays the Log In screen.

Note:
To reset the phone default value when phone and web admin passwords are lost, press the key in the sequence of ‘Mute button’ ‘<phone mac address>’ ‘ #’. In the MAC address, ‘2’ is mapped to a, b, c and ‘3’ is mapped to d, e, f.

For example, if the phone MAC address is A0:09:ED:05:80:51, the key sequence is ‘Mute 200933058051 #’.

This applies to the phones in an Open SIP environment only.

Note:

Avaya J100 Series IP Phones parameters stored for a particular user are not reflected in other phones. For example, it is not reflected in 9600 Series IP Deskphones, even if the SIP user is the same.