SLA Mon™ agent

Last Updated : Apr 17, 2026 |
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SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate advanced diagnostics. The phones support SLA Mon™ agent, which works with Avaya Diagnostic Server (ADS). By setting the parameter SLMSTAT to 2, you can enable the feature for remote worker deployments or cloud environments.
SLA Mon™ server controls the SLA Mon™ agents to execute advanced diagnostic functions, such as:
  • Endpoint diagnostics
    • Remotely control IP phones to assist end-users with IP phone configuration and troubleshooting.
    • Remotely generate single and bulk test calls between IP phones.
    • Remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP phone network traffic.
  • Network monitoring
    • Monitor multiple network segments for performance in terms of packet loss, jitter, and delay.
    • Monitor hop-by-hop QoS markings for voice and video traffic.
Note:
Add the root-trusted certificate of the SLA Mon™ server certificate to the trusted certificate list administered using TRUSTCERTS.
For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer