With the Call pickup feature, users can answer an incoming call on behalf of another call pickup group member. You must add members to a call pickup group so that any member of the group can receive a call.

You can add a user to a call pickup group extension, so that the user can redirect an incoming call of a group member to their own phone. If the call pickup feature is active, the call appearance displays an incoming call of the group member on the users phone.

You must activate the call pickup feature on Avaya Aura® Communication Manager.

The Call pickup feature offers the following enhancements:

• Call pickup extended: A member of a pick-up group can also answer a call of a separate pickup group by dialing their group extension number.
• Call pickup directed: A user can receive an incoming call of a specific member of a separate pickup group by dialing in the extension number of the ringing phone.