Restoring the phone to the primary proxy

Last Updated : Apr 17, 2026 |
Prolog information
When the link between the phone and the primary Session Manager is restored, the phone might re-establish communication and revert to the primary Session Manager. This process is referred to as failback.
After a failover occurs, the phone waits for a period of time defined by the RECOVERYREGISTERWAIT parameter and then the phone attempts to register back to the primary proxy. You can modify the time in the Reactive Monitoring parameter on System Manager. This parameter takes precedence over the 46xxsettings.txt file parameter. After this timer expires, the phone attempts to connect to the primary Session Manager. If the attempt is successful, the phone sends a new SIP registration message to the Primary Session Manager. At this point, another timer starts that is defined by the parameter WAIT_FOR_REGISTRATION_TIMER. If there is no response to the registration message from the proxy by the time it expires, then it waits for the RECOVERYREGISTERWAIT time.
This process maps to the 46xxsettings.txt file parameter FAILBACK_POLICY being set to automatic. If the parameter is set to manual, then the administrator must send a message to the phone through System Manager to force it to re-register with the primary Session Manager.